Captain Stewy got in the water and personally led us through the reef. Not only was the reef they brought us to amazing, they wanted to make sure we were safe and enjoyed the day. Unlike other cash grab snorkling outfitters that I've experienced, these guys provide a superb trip. From the moment you first arrive Captain Stewy and First Mate Kristine are top notch. If you want a phenomenal snorkling experience in Key Largo, look no further. This is not a man of his word and I would not trust this business! Read more 5 stars are owed to businesses with good customer service and owners who are reliable that you can count on. He said he made other plans!!!! Completely unprofessional and rude. I called Stewy to try to work it out, but he was cold, had zero understanding or ownership of the fact that he completely jerked us around, told us he would accommodate our group and now the morning of our trip is refusing. He complete flaked on us!!! I had a girlfriend driving up from Boca to join specifically on a boat day, and now at 9 am we have no options to fix this. I IMMEDIATELY tried the link and responded at 11 that it didn’t work and got no response until the morning telling me that his booking system closes at 10:30PM! He then proceeds to tell me that he can come at 12:30 (not our agreed to Morning) and that he is no longer willing to pick us up where we needed. He sent me Link to pay at NINE PM!!!!!!! DESPITE THE FACT THAT HE AGREED TO THE PICK UP AT 11AM!!! I was at dinner at 8:30-10pm and got ice cream with my kids at 10 and didn’t get home until 10:45. I gave him directions and a photo of the pickup. He confirmed the price for pick up, the length of the trip, and where we would go. We had a few options but chose to go with Stewy based on his reviews. I spent an entire morning finding options for a pick up at an alternate marina for my large family. I cannot explain how disappointing and unprofessional “captain Stewy” is.
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